Debugging case for OLT and ONU problem series (ii)

Log and Captures from OLT or ONU

Customers Case 1

  “The txt file contains the log lines of the OLT before the ONU 1/6/3 presented the problem, and after we restored it. The log correspond to the file on the /var/log/ directory on the OLT.
  The images are captures of software “GEPON 2010 EMS”. Those ones which start with “ONU_ERR”, belong to the ONU with problems, the other ones belong to the rest.”

Logs of OLT, before restore:

1x-09-07 17:54:01 WARN MAIN Failed on set uni 1/6/3/1 ACL[0].
1x-09-07 17:54:01 WARN CFG 1093665536 ONU 1/6/3 <Protocol ACL> Config Clear Failure.(ret = -4)
1x-09-07 17:54:01 WARN CFG 1093665536 activate_proto_modules_ext(ONU 1/6/3) Restore Config failed.
1x-09-07 17:54:02 WARN REG 1093665536 ONU 1/6/3 App Restore Failure.
1x-09-07 17:54:02 NOTICE CFG 1093665536 Enter ONU 1/6/3 (80:14:a8:01:b9:08) Download Config
1x-09-07 17:54:03 WARN MAIN Failed on get uni 1/6/3/1 Unknown[1].
1x-09-07 17:54:04 NOTICE CFG 1093665536 Exit ONU 1/6/3 (80:14:a8:01:b9:08) Download Config
1x-09-07 17:54:04 NOTICE REG 1093665536 ONU 1/6/3 register success. Mac: 80:14:a8:01:b9:08

Logs of OLT, after restore:

1x-09-07 18:10:22 WARN MAIN [SWREBOOT]: Operator reset onu 1/6/3.
1x-09-07 18:10:23 NOTICE REG ONU 1/6/3 deregister success (Report Timeout). Mac: 80:14:a8:01:b9:08
1x-09-07 18:11:02 WARN MAIN Failed on set uni 1/6/3/1 ACL[0].
1x-09-07 18:11:02 WARN CFG 1093665536 ONU 1/6/3 <Protocol ACL> Config Clear Failure.(ret = -4)
1x-09-07 18:11:02 WARN CFG 1093665536 activate_proto_modules_ext(ONU 1/6/3) Restore Config failed.
1x-09-07 18:11:03 WARN REG 1093665536 ONU 1/6/3 App Restore Failure.
1x-09-07 18:11:03 NOTICE CFG 1093665536 Enter ONU 1/6/3 (80:14:a8:01:b9:08) Download Config
1x-09-07 18:11:04 NOTICE CFG 1093665536 Exit ONU 1/6/3 (80:14:a8:01:b9:08) Download Config
1x-09-07 18:11:04 NOTICE REG 1093665536 ONU 1/6/3 register success. Mac: 80:14:a8:01:b9:08
1x-09-07 18:12:06 NOTICE CFG 1093665536 Enter ONU 1/6/3 Save Config
1x-09-07 18:12:06 WARN MAIN Failed on get uni 1/6/3/1 Unknown[1].
1x-09-07 18:12:06 WARN MAIN Failed on get uni 1/6/3/1 Unknown[1].
1x-09-07 18:12:06 NOTICE CFG 1093665536 Exit ONU 1/6/3 Save Config

Customers Case 2

  “We had two problems:

  First: The ONU devices that depend on PON1 port, are registered, but have no traffic at all. When we access the web via the DEBUG port (to diagnose), we see that the PON1 port has no link and the rest (all 9) have link OK. You can confirm that the port is working and flowing traffic through it?

captures of software GEPON EMS: ONU_ERR

captures of software GEPON EMS: ONU_ERR (case 1)

  Second: the IP addresses configured in section “configure – mgmt – inband”, don’t work (eg: inband enable ip 10.10.10.17/24 VID 1). The IP is shown correctly in the console, but it can’t be reached. Could you test that? Thanks.”

Customers Case 3

captures of software GEPON EMS: ONU_OK

captures of software GEPON EMS: ONU_OK (case 1)

  “I need to transmit ethernet frames over 1500 bytes of payload (jumbo frame) from a device connected to a SNI port in the OLT, to another device behind the ONU.
  The Option “long frame pass” are enabled for the SNI ports and PON ports, but there is nothing related to the ONU’s ethernet ports.
  since I can not transmit jumbo frame packets, is there some limitation on the ONU’s ethernet interfaces?
  If both devices are connected in the port SNI1 and port SNI2, the jumbo frames are transmited ok.”

(To be continued)

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